Privacy Policy

Effective date: September 21, 2026

Data Controller

The controller responsible for the processing of personal data through the Berilsia online store is:

Ivan Martinček
Email: support@berilsia.com

Full seller identification and contact information is available on our Legal Information page.

Personal Data We Collect

When you use the Berilsia a website, create an account, place an order, or contact us, we may collect and process information including:

your name;
email address;
billing address;
shipping address;
telephone number;
customer account information;
products ordered and order history;
payment status and transaction information;
shipping and tracking information;
information provided through our contact form;
IP address, browser and device information;
security and technical log information; and
cookie and session information necessary for the operation of the website and online store.

How We Use Your Personal Data

We use personal data where necessary to:

create and manage customer accounts;
process and fulfill orders;
process payments and refunds;
arrange shipping and delivery;
provide order and tracking information;
communicate with you regarding your order;
respond to customer service requests;
handle damaged, defective, incorrect, missing, or undelivered orders;
prevent fraud and protect the security of the website;
maintain accounting, tax, transaction, and other records required by law; and
comply with applicable legal obligations.

Legal Basis for Processing

Depending on the purpose, we process personal data on one or more of the following legal bases:

Performance of a contract – where processing is necessary to process, fulfill, deliver, and support your order or provide functionality associated with your customer account.

Legal obligation – where personal data must be processed or retained to comply with accounting, tax, regulatory, or other legal requirements.

Legitimate interests – where processing is necessary for website security, fraud prevention, customer support, protection of legal rights, and the proper operation of our business, provided that those interests are not overridden by your rights and freedoms.

Consent – where consent is required, including for certain non-essential cookies or similar technologies.

Order Fulfillment

We use third-party product suppliers and fulfillment service providers to process and fulfill customer orders.

Information necessary to process and deliver an order may be shared with the relevant supplier or fulfillment provider.

This may include:

your name;
shipping address;
telephone number;
email address where necessary for fulfillment or delivery; and
product and order information.

This information is used as necessary to process, fulfill, ship, and support the relevant order.

Payment Processing

Payments made through Berilsia are processed using third-party payment service providers, including Stripe and PayPal.

These providers may process information necessary to authorize and complete payments, prevent fraud, process refunds, and comply with their legal and regulatory obligations.

Depending on the payment method selected, customers may be able to pay using credit or debit cards, Apple Pay, Google Pay, PayPal, or other payment methods made available by the applicable payment provider.

Berilsia may receive transaction information including payment status, transaction reference, payment method, and other information necessary to administer an order.

Berilsia does not directly store complete payment card numbers or card security codes. Payment information is processed securely by the applicable payment service provider.

The processing of personal data by Stripe and PayPal is also subject to their respective privacy policies and legal obligations.

Who We Share Personal Data With

Where necessary, we may share personal data with:

product suppliers and fulfillment service providers;
shipping and delivery carriers;
Stripe, PayPal, and other payment-related service providers;
website hosting and technical service providers;
email and communication service providers;
accounting and professional service providers; and
public authorities where disclosure is required by law.

We share only information reasonably necessary for the relevant service or legal purpose.

Berilsia does not sell customer personal data.

Shipping and Delivery

Information necessary to fulfill and deliver an order may be provided to the relevant supplier, fulfillment provider, and shipping carrier.

This may include your name, shipping address, telephone number, email address where necessary for delivery notifications, and shipment information.

This information is used to prepare, deliver, track, and resolve issues relating to your shipment.

Customer Accounts

If you create a Berilsia customer account, we process information necessary to maintain your account and provide account functionality, including access to your order history, addresses, and account details.

You may update certain information through the My Account section of the website.

You may request deletion of your account, subject to information that we are required or permitted to retain for legal, accounting, tax, fraud-prevention, dispute-resolution, or other legitimate purposes.

Contact Form

When you contact us through our Contact Us page, we may process:

your name;
email address;
subject;
message;
order number, where provided; and
other information or photographs that you voluntarily provide.

We use this information to respond to your inquiry and provide customer support.

Please do not provide sensitive personal information unless it is necessary to resolve your request.

Cookies

Berilsia uses cookies and similar technologies necessary to operate the website and online store.

Necessary cookies may be used to:

maintain your shopping cart;
maintain checkout sessions;
support customer login and account functionality;
remember certain website preferences; and
protect the website and its users.

Where non-essential analytics, advertising, or similar cookies are introduced, they will be used in accordance with applicable consent requirements.

Available cookie preferences can be managed through the cookie controls provided on the website.

International Data Transfers

Berilsia is operated from Slovakia.

Some suppliers, fulfillment providers, payment service providers, shipping carriers, or other service providers may process personal data outside the European Economic Area, including in the United States.

Where applicable law requires safeguards for such transfers, personal data will be transferred using an applicable lawful transfer mechanism or appropriate safeguards.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and for any additional period required or permitted by applicable law.

Order, transaction, accounting, and tax records may be retained for the period required under applicable legal obligations.

Customer account information may be retained while the account remains active or until deletion is requested, except where continued retention is required or permitted by law.

Customer service communications may be retained for as long as reasonably necessary to resolve the request, handle disputes, or protect legal interests.

Technical and security information may be retained for a reasonable period for security, fraud prevention, and system administration purposes.

Your Privacy Rights

Subject to applicable data protection law, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete personal data;
request deletion of personal data;
request restriction of processing;
object to certain processing;
receive certain personal data in a portable format;
withdraw consent where processing is based on consent; and
lodge a complaint with a competent supervisory authority.

These rights may be subject to legal limitations. For example, certain order, accounting, tax, or transaction records may need to be retained even after a deletion request.

How to Exercise Your Rights

To exercise your privacy rights or ask a question about the processing of your personal data, contact:

Email: support@berilsia.com

Please provide sufficient information for us to identify the relevant account, order, or request.

Where reasonably necessary, we may request additional information to verify your identity before processing a privacy request.

Supervisory Authority

You have the right to lodge a complaint with the competent data protection supervisory authority.

For the operator of Berilsia, the relevant supervisory authority is:

Office for Personal Data Protection of the Slovak Republic
(Úrad na ochranu osobných údajov Slovenskej republiky)

Data Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.