Refund and Returns Policy

All Sales Are Final

All purchases made through Berilsia are final. We do not accept returns or exchanges for change of mind, personal preference, or products ordered incorrectly by the customer.

Please review all product information carefully before completing your purchase.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged or defective, if you receive the wrong item, or if an item is missing from your order, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and photographs of the product and packaging where applicable.

We will review the issue and, where applicable, arrange an appropriate resolution, which may include a replacement or refund.

Please do not return any product without first contacting us. Unauthorized returns may not be accepted.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.

Approved Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

For assistance with an order, please contact us through our Contact Us page.