Shipping Policy

Shipping Destinations

Berilsia currently ships to addresses within the United States only.

Shipping Rates

We offer the following standard shipping rates:

Orders under $59: $4.65 flat-rate standard shipping.

Orders of $59 or more: Free standard shipping.

The free shipping threshold is based on the eligible order amount after applicable discounts.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Multiple Packages and Shipments

Orders are fulfilled from third-party fulfillment locations within the United States, depending on product availability.

Orders containing multiple items may be fulfilled from different locations. As a result, items from the same order may be shipped in separate packages and may arrive on different days.

Tracking information may become available separately for each shipment as it is processed. If part of your order arrives before the remaining items, this does not necessarily mean that any items are missing.

You will not be charged additional shipping by Berilsia solely because an order is delivered in multiple packages.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Delivery Times

Standard delivery within the United States typically takes 3–7 business days after the order has been processed.
Delivery times are estimates and may vary depending on the carrier, destination, product, and fulfillment location.

Tracking Information

Tracking information will be provided when it becomes available after your order has shipped.

Please allow some time for the carrier’s tracking system to update after a shipping label has been created.

For orders shipped in multiple packages, separate tracking information may be provided for each shipment.

Shipping Address

Please review your shipping address carefully before placing your order.

Customers are responsible for providing a complete and accurate delivery address. Once an order has entered processing or fulfillment, we cannot guarantee that the shipping address can be changed.

If you notice an error in your shipping address, please contact us as soon as possible.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us through our Contact Us page.

We will investigate the shipment and, where applicable, work with the fulfillment provider and shipping carrier to determine an appropriate resolution, which may include a replacement or refund.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, you receive an incorrect item, or an item is missing from your shipment, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs of the item and packaging where applicable.

We will review the issue and, where applicable, arrange an appropriate resolution, which may include a replacement or refund.

Please do not return any item without first receiving instructions from Berilsia.

Returns

All sales are final. We do not accept returns or exchanges for change of mind, personal preference, or products ordered incorrectly by the customer, except where required by applicable law.

Damaged, defective, incorrect, missing, or undelivered items are handled separately in accordance with our Refund and Returns Policy.